At TIMFA Office Furniture, we want you to have confidence in what you are purchasing and we understand that from time to time, times don’t go plan accordingly. If you have any problems with your order, please do not hesitate to send us an email to timfaonline@gmail.com and we will reply promptly, at most 2 business day to provide you with an answer, or to let you know that we are dealing with your problem.

If you are not 100% satisfied with your furniture purchase within the first 5 days, we will to refund you*, less the price of delivery & Installation costs  (provided the product is undamaged and is not a product that has been custom built for you e.g. custom size, custom colour).

*This can only occur if the furniture has NOT been assembled, or damaged and is returned in its original packaging.

*Please note returned items will incur a 17% re-stocking charge of the original purchase price and re-delivery will incur the minimum flat rate charge of $40.00.

For all returns and refunds, we will require photographic evidence of the items in its original packaging, as well as an email indicating the reasons for returns and refunds to be sent to timfaonline@gmail.com. The team at TIMFA Office Furniture reserves the right to refuse refunds for all items upon inspection.

For all orders, TIMFA retains the title on all goods until the items are paid in full (without a balancing remaining).

Thank you for your co-operation.